Creating customer value in airport operations
Opermium is led by Andrew Price, who has 35 years of experience in Aviation, from designing Air Traffic Management interfaces to designing advanced baggage handling systems. We are able to offer you:
Baggage Handling Reviews - identify and remove the causes of baggage mishandling at your airport.
Baggage System Concept Design - developing the product to deliver a sustainable baggage service for years to come.
Airport Way Finding studies - simplify way finding so that passengers move quickly to their flights.
Ancillary Revenue Design - helping you ensure that your guest is also your customer.
About Me
I’ve designed air traffic control interfaces for Siemens, been a subject matter expert at British Airways (10 years) and was the head of global baggage operations for IATA, where I served airlines and airports for 18 years. I designed a robotic baggage handling system for NEOM. Now I’ve set up Opermium to work on interesting projects in the world’s greatest industry, Aviation.
Calm, happy passengers that engage with the airport
Calm, relaxed passengers are happier at the airport, spend more and provide higher satisfaction scores. Passenger’s main worries are the security queue, whether their bags are on board and airline punctuality. Contact Opermium to learn how we can help with all of these.
Services
-
Project Management
With PMI and DASM certifications, we can step into project management roles to bring back control.
-
Expert Teams
Using a vast network of aviation experts, we can build an expert team that can rise to any challenge.
-
Cyber Consultancy
With a focus on cyber security controls we can help your organization pass your ISO 27001 audit.
-
Aviation Consultancy
Often it needs an outsider to bring clarity to an idea. We offer consultancy from an initial chat through to full workshops and transformation programs.
1 Airport Operations
From passenger experience to baggage identification and tracking.
2 Baggage Processes and Systems
Deep knowledge from acceptance to delivery
3 Passenger Experience
Developing customer interactions through information sharing